Deliveries

1. ORDER PROCESSING

In-Stock Items

  • Orders for products labeled “In-Stock” will be processed and dispatched within 1-3 business days.
  • Orders placed after 10 a.m. will be processed the next business day.
  • Orders placed after 10 a.m. on Fridays will be processed the following Monday.

Pre-Order Items

  • Orders for products not labeled “In-Stock” will be processed and dispatched within 1-5 business days of the “Estimated Delivery Date” shown on the product page.
  • All processing times exclude weekends and public holidays. 
  • After your order has been processed and is ready for dispatch, you will receive notifications via Email.

2. SHIPPING METHODS

Free Delivery

  • Delivery Time: Within 2-5 business days after receiving the ready for dispatch notification. An additional day is required for outlying areas.
  • Applicability: For small items tagged for free delivery or when a valid free delivery voucher/coupon is applied.

Standard Delivery

  • Delivery Time: Within 2-5 business days after receiving the ready for dispatch notification. An additional day is required for outlying areas.
  • Applicability: For small items not eligible for free delivery or when no valid free delivery voucher/coupon is applied.

Express Delivery

  • Delivery Time: Within 1-3 business days after receiving the ready for dispatch notification. An additional day is required for outlying areas.
  • Applicability: For small items eligible for express delivery. This is an optional premium service.

Curtain-Side Truck Delivery

  • Delivery Time: Within 1-5 business days after receiving the ready for dispatch notification. An additional day is required for outlying areas.
  • Applicability: For large, bulky items where customers handle offloading.
  • Offloading: Customers manage offloading. Deliveries use a curtainside truck, requiring side or rear offloading due to a closed roof. Crane offloading isn’t feasible.
  • Quotation: Delivery costs for this method are provided upon request.

Crane Truck Delivery

  • Delivery Time: Within 2-5 business days after receiving the ready for dispatch notification. An additional day is required for outlying areas.
  • Applicability: for large, bulky items where we manage offloading.
  • Site Access: Customers should ensure clear access for offloading. If there are constraints or special offloading needs, inform the sales representative for a custom quote. 
  • Offloading: We offload within 3 meters of the truck. If the offloading site has specific constraints such as the need to extend over walls, barriers, or to offload items above the ground level, it’s crucial that you inform us. Such special requirements may necessitate unique equipment or procedures, and we’ll need to provide a custom quotation to accommodate these needs.
  • Post-Offloading Placement: Should you require the item(s) to be moved or placed in a specific location after offloading, please communicate this to us in advance. For accurate and tailored pricing, we would require photographs of the intended placement area and any potential obstacles, along with a detailed description of your requirements.
  • Quotation: Delivery costs for this method are quoted upon request.

Collections

You can arrange for collections. The pick-up location will be shared upon request. Keep in mind that different products are stored at various locations across South Africa, with some dispatched directly from manufacturers or importers.

3. ORDER TRACKING

Small Item Deliveries

For orders placed with Free Delivery, Standard Delivery, and Express Delivery are shipped via The Courier Guy. To track these orders, Click Here.

Large Item Deliveries

For orders placed with Curtainside Delivery or Crane Truck Delivery, tracking updates can be requested either via email or by reaching out to us on WhatsApp at 060 878 6887.

4. DELIVERY INSURANCE

Items are not automatically insured. However, GIT insurance can be added upon request for added protection.

5. DELIVERY ORIGIN

Mzansi Power sources products from factories and warehouses located across South Africa. The specific location depends on the product due to some items being shipped directly from the manufacturers and/or importers.

6. EXCEPTIONS & DELAYS

While we always aim for timely deliveries, unforeseen circumstances such as natural disasters, holidays, weather conditions, customs hold-ups, load shedding, strikes, production delays, and other carrier-related issues might cause delays. We do not guarantee exact delivery dates. While any delay or shipping issue primarily falls under the carrier’s responsibility, rest assured that we will always assist in any necessary investigations.

7. CONTACT INFORMATION

For any queries related to deliveries, please email us at admin@mzansipower.co.za.